了解患者在电子健康记录过渡期间的偏好和经验
Gemmae M Fix1,2,3, Trenton M Haltom4,5, Alison M Cogan6,7
1Center for Healthcare Organization & Implementation Research (CHOIR), VA Bedford Healthcare System, 200 Springs Rd., Bedford, MA, USA. gemmae.fix@va.gov.
Journal of general internal medicine
|August 14, 2023
概括
患者在电子健康记录 (EHR) 转换期间需要明确的沟通和支持. 了解患者的偏好和经验对于成功实施EHR至关重要,并解决有关患者门户的担忧.
科学领域:
- 医疗信息学 医疗信息学
- 患者体验研究 研究研究
- 医疗保健系统的转变 医疗保健系统的转变
背景情况:
- 退伍军人事务部 (VA) 正在进行大规模的电子健康记录 (EHR) 系统过渡.
- 目前关于电子病历过渡的研究主要集中在系统和员工需求上,忽视了患者的观点.
研究的目的:
- 在EHR过渡之前了解患者对信息和支持的偏好.
- 在新的EHR实施过程中检查患者的实际经验.
主要方法:
- 采用了两步定性方法,包括患者咨询小组和半结构面试.
- 患者咨询小组提供了在过渡之前对偏好的见解.
- 我们采访了经历过新EHR系统的患者.
主要成果:
- 患者顾问强调需要多样化的沟通策略,清晰可信的信息,以及使用新患者门户的指导.
- 患者的体验各不相同,有些人因信息质量和患者门户问题而遇到挫折.
- 这些问题引发了对EHR系统准确性和安全性的担忧.
结论:
- 患者,领导和提供者之间的清晰,一致的沟通对于成功的EHR过渡至关重要.
- 面向患者的沟通应该管理预期并提供支持,特别是在患者门户的利用方面.
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