实现成功的电子政府:从泰国公民的角度来看,行为意图的决定因素
Saowakhon Nookhao1, Supaporn Kiattisin1
1Technology of Information System Management Division, Faculty of Engineering, Mahidol University, Nakhon Pathom, Thailand.
Heliyon
|August 17, 2023
概括
这项研究为泰国公民开发了一种电子政府成功模式,找到对政府的信任是关键. 信息质量和公民满意度等因素也会影响电子政府采用的行为意图.
科学领域:
- 信息系统信息系统信息系统
- 公共管理 公共管理
- 人与计算机的交互
背景情况:
- 随着COVID-19的爆发,电子政府在危机管理和跨部门合作方面变得越来越重要.
- 有效的电子政府依赖于公民参与和信任.
研究的目的:
- 从泰国公民的角度开发一个全面的电子政府发展成功模型.
- 确定影响公民对电子政府服务行为意图的因素.
主要方法:
- 使用结构方程模型 (SEM) 进行分析.
- 调查了所有地区的540名泰国公民.
主要成果:
- 影响行为意图的关键因素包括信息,系统和服务质量,公民满意度,感知有用性,计算机自我有效性和对政府的信任.
- 对政府的信任成为最重要的直接影响者,也是对隐私和安全感知的调解者.
- 公民的满意度和感知到的有用性也是行为意图的强有力的预测因素.
结论:
- 政府可以通过专注于建立公民信任和提高服务质量来加强电子政府的采用.
- 开发的模型为优化电子政府倡议提供了一个框架,以促进数字经济和社会.
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