探索患者的观点:对黎巴嫩的医疗保健感知,经验和满意度进行定性调查
Jade Khalife1, Björn Ekman1, Walid Ammar2
1Social Medicine and Global Health, Department of Clinical Sciences, Faculty of Medicine, Lund University, Malmö, Sweden.
PloS one
|August 17, 2023
概括
患者的观点不仅包括满意度,还包括对健康,尊严和系统访问的看法. 了解这些更广泛的患者观点可以改善医疗保健绩效计划.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 以患者为中心的护理
- 质量健康研究 质量健康研究
背景情况:
- 患者的观点在医疗保健中变得越来越重要,但目前的满意度和经验指标是不够的.
- 为了有效地融入医疗保健系统,需要更深入地了解患者的不同观点.
- 这种差距限制了患者观点在绩效支付倡议中的有用性.
研究的目的:
- 探索患者对黎巴嫩医院护理的看法.
- 为黎巴嫩国家绩效支付倡议提供信息.
- 为以人为中心的卫生系统推进患者参与的知识.
主要方法:
- 使用焦点小组讨论进行的定性研究.
- 涉及42名参与者,他们最近从黎巴嫩公共卫生部的医院护理中出院.
- 数据使用定性内容分析来分析.
主要成果:
- 五个主要主题出现了:健康至关重要,感觉像个二等公民,金钱和联系的影响,对尊严和尊重的渴望,以及对适当护理的持久困难.
- 17个类别详细介绍了这些前景.
- 与医生定期接触是患者满意度最优先考虑的方面.
结论:
- 患者的观点超越了满意度和经验,包括健康评估和对系统访问和质量的看法.
- 纳入这些更广泛的观点可以加强医院的绩效支付计划.
- 更广泛的患者参与对于开发以价值为基础的医疗保健和改善卫生系统绩效至关重要.
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