通过24小时专用石线线提供护理服务
David E Rapp1,2, Nada L Wood1, Jacob A Wright1
1Department of Urology, Virginia Urology, Richmond, Virginia.
Urology practice
|August 18, 2023
概括
专门的电话石线改善了对结石的及时门诊泌尿科护理的获得,显示出高患者满意度和持续利用率.
科学领域:
- 泌尿器科 泌尿器科 泌尿器科 泌尿器科
- 医疗保健管理的管理
- 患者访问 患者访问
背景情况:
- 尿病管理通常始于急诊室,影响成本和质量.
- 及时的门诊服务是将护理从急诊转移到门诊的障碍.
- 建立了一个专门的电话石线,以促进结石的门诊泌尿科护理.
研究的目的:
- 报告初始体验并评估使用情况,成本和新型电话石线的患者满意度.
- 评估电话石线对及时门诊泌尿病学评估的影响.
主要方法:
- 实施了24小时专用电话石线.
- 呼叫数据被追溯分析了4年的利用率和成本.
- 通过电子邮件调查来评估患者的满意度.
主要成果:
- 石线每年平均接收2,107个电话,分别在几天和几个小时内得到一致的分布.
- 76%的患者在石头线电话的48小时内被泌尿科医生看过.
- 88%的患者表示对服务感到满意,平均年度成本为51,873.3美元.
结论:
- 电话石线显示持续使用和高患者满意度.
- 该服务为大多数结石患者提供了及时的门诊评估.
- 目前正在进行的分析旨在确定该倡议的成本效益.
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