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聊天代理商通过使用听闻经验来更有同情心地回应
Hiromi Narimatsu1, Hiroaki Sugiyama1, Masahiro Mizukami1
1NTT Communication Science Laboratories, Nippon Telegraph and Telephone, Kyoto, Japan.
Frontiers in robotics and AI
|August 21, 2023
概括
这项研究引入了一种新的方法,通过设计表达方式来增强聊天机器人的同情心,这些表达方式传达了代理人的感受能力. 将同理心作为一个听闻经验显著改善了用户对聊天机器人的认知同理心的感知.
科学领域:
- 人工智能的人工智能
- 人与计算机的交互
- 计算语言学 计算语言学
背景情况:
- 聊天机器人的反应越来越自然,凸显了对话系统中需要加强同情心的需要.
- 目前灌输聊天机器人的同情心的方法通常依赖于模仿人类的同情表达,缺乏明确的理论基础.
- 基于文本的系统中的同情发言的精确定义和设计原则仍然不清楚.
研究的目的:
- 提出一个发言设计,明确地传达代理人的体验和感受同理心的能力.
- 调查传达代理人对同情的理由对用户感知的影响.
- 为了改善用户从对话系统中获得认知同情感的印象.
主要方法:
- 开发一个包含伪经验和感觉经验数据库的系统.
- 设计发言,传达代理人的同情能力,区分自我经验和听闻经验.
- 评估不同的发言设计,以评估它们在提高用户感知的同理心方面的有效性.
主要成果:
- 将代理人的同情理性作为听闻经验传达给用户带来了更积极的印象,而不是将其作为系统自己的经验.
- 建议的同情发言设计,利用听闻经验,被发现是有效的.
- 这种方法显著改善了用户对系统认知同情感的感知.
结论:
- 一个代理人被视为"可体验的他人"的能力对于表现出同理心至关重要.
- 通过听闻经验传达同理心,可以增强用户对聊天机器人的认知同理心的感知.
- 开发的发言设计为改善对话系统中的同情互动提供了一种实用方法.
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