基于个人发展和现实的评估,为GP咨询提供了预咨询表格
Mairead Murphy1, Chris Salisbury1, Anne Scott1
1Bristol Medical School, University of Bristol, Bristol, BS8 2PS, UK.
NIHR open research
|October 25, 2023
概括
一个新的前咨询表格有助于患者在全科医院预约期间分享更多问题,提高了满意度. 为了更广泛地采用这种以患者为中心的方法,需要进行技术增强.
科学领域:
- 数字健康数字健康
- 一般实践一般实践
- 以患者为中心的护理
背景情况:
- 越来越多地使用远程咨询 (电话,视频,电子咨询) 可能会使预约变得交易性.
- 交易性咨询可能无法全面解决患者的根本问题.
- 本研究的重点是开发和评估一般医疗中患者填写的预咨询表格.
研究的目的:
- 开发一个复杂的干预措施,以全面解决一般实践中患者的担忧.
- 使用集群随机化框架测试这种干预的可行性.
- 报告咨询前问卷组件的发展和现实的评估.
主要方法:
- 以个人为基础的方法指导了前咨询表格的开发.
- 一个在线问卷系统通过45名患者的三轮测试反复完善.
- 在一个集群随机的可行性研究中嵌入了一个现实的评估.
主要成果:
- 经过反复开发的预咨询表格,招聘率从15%增加到50%.
- 它被证明对技术舒适的患者和那些有隐藏担忧的患者来说最有益,增加了讨论的问题和满意度.
- 这项干预措施在特定情况下导致了更有效的时间利用和更高的患者满意度.
结论:
- 以人为本的方法成功开发了一种预咨询表格,提高了患者的满意度.
- 该表格揭示了更深层次的患者问题,提高了某些咨询的满意度.
- 为了更广泛地实施这一干预措施,需要技术改进.
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