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在多学科面中心分析远程医疗保健结果的语言差异
Elizabeth Danial1,2, Jennifer Rios1, Ryan Badiee3
1School of Medicine, University of California, San Francisco, CA, USA.
西班牙语患者面临着显著的远程医疗接入障碍,但与语言一致的外展服务确保了同等的满意度. 这凸显了为公平的远程医疗保健提供有针对性的支持的重要性.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 健康 公平 卫生 公平
- 远程医疗远程医疗
背景情况:
- 语言差异可能会影响医疗保健的获取和患者体验.
- 远程医疗的采用激增,需要评估患者群体之间的公平访问.
- 了解非英语使用者面临的障碍对于改善虚拟护理提供至关重要.
研究的目的:
- 调查英语和西班牙语患者之间的远程医疗接入,满意度和出席率的语言差异.
- 评估语言一致的外展对远程医疗公平的影响.
- 确定西班牙语患者使用远程医疗的具体障碍.
主要方法:
- 对患者人口统计和远程医疗预约的回顾性分析.
- 进行电话调查,以评估患者对远程医疗服务的满意度.
- 2020年3月至12月期间在一个多学科儿科诊所收集的数据,比较英语和西班牙语患者组.
主要成果:
- 医疗补助保险是远程医疗缺席的唯一预测因素.
- 讲西班牙语的人更有可能缺乏远程医疗技术 (12.4倍的几率) 并需要登录协助 (10.7倍的几率).
- 尽管存在访问方面的挑战,但语言组之间没有观察到患者对远程医疗的满意度有显著差异.
结论:
- 语言一致的外展和支持举措有效地缓解了远程医疗满意度的差异.
- 针对性干预对于确保在远程医疗中提供公平的患者体验至关重要.
- 多学科诊所可以利用语言支持来弥合虚拟护理环境中的沟通差距.
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