了解家庭癌症的现场聊天服务中的信任决定因素:在德国与焦点小组和采访进行定性三角化研究
Hanna Luetke Lanfer1, Doreen Reifegerste1, Annika Berg1
1School of Public Health, Bielefeld University, Bielefeld, Germany.
Journal of medical Internet research
|August 23, 2023
概括
对在线癌症风险信息的信任取决于用户,提供者和平台. 关键因素包括用户体验,提供者的专业知识,以及信誉良好的,用户友好的服务,以建立对数字健康工具的信心.
科学领域:
- 数字健康数字健康
- 卫生沟通健康沟通
- 癌症风险 癌症风险 癌症风险
背景情况:
- 基于网络的健康信息搜索是家庭癌症风险的应对策略.
- 信任在数字健康中至关重要,受信息寻求者,提供者和平台的影响.
- 了解信任形成对于像现场聊天这样的新的数字健康服务至关重要.
研究的目的:
- 在与癌症相关的现场聊天服务中调查信任形成.
- 检查信托人,受托人以及应用程序的维度和特征.
- 在不同的利益相关者群体中比较信任特征,以提高服务质量.
主要方法:
- 使用采访和重点小组进行定性研究.
- 包括医疗癌症顾问,癌症支持小组顾问和公众.
- 探索了家庭癌症风险现场聊天服务的信任维度和决定因素.
主要成果:
- 用户与家族癌症风险的经验是信任的关键.
- 提供者像能力,仁慈,诚信和人性等特征是必不可少的.
- 平台因素包括机构声誉,以用户为中心的设计和视觉吸引力.
结论:
- 对癌症直播聊天服务的信任是多维的.
- 了解信任形成对于数字卫生服务至关重要.
- 像专家传记这样的改进可以提高可信度,并与人工智能聊天机器人区分开来.
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