探索人类在医疗保健方面的经验
1Jeffrey N. Doucette is senior vice president and chief nursing officer at Press Ganey in Philadelphia. Contact author: jeff.doucette@pressganey.com . The author has disclosed no potential conflicts of interest, financial or otherwise.
本系列探讨了医疗保健中的人类经验,重点关注安全性,可靠性和服务. 它提供了改善患者体验和结果的实用策略.
科学领域:
- 改善医疗保健绩效 改善医疗保健的绩效
- 患者体验研究 研究研究
- 医疗服务管理 医疗服务管理
背景情况:
- 人类的经验是医疗保健的核心.
- 了解安全性,可靠性和服务的相互作用至关重要.
- 国家数据强调需要基于证据的改进策略.
研究的目的:
- 启动一系列讨论在医疗保健中的多方面的人类经验.
- 探索安全,可靠性和服务对参与,工作文化和护士敏感结果的影响.
- 为改善患者体验提供实用,可实施的策略.
主要方法:
- 分析最新的国家医疗保健数据.
- 探索关键绩效领域之间的交叉点.
- 专注于基于证据的方法和实际应用.
主要成果:
- 该系列将深入探讨最近关于改善医疗保健的思考.
- 它将突出核心元素与患者/护士结果之间的联系.
- 将介绍立即实施的实际策略.
结论:
- 改善患者体验需要采用整体方法.
- 整合安全,可靠性和服务是获得更好的结果的关键.
- 持续的学习和实际应用推动了医疗保健的表现.
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