集中化和民主化:管理医疗保健提供中的危机沟通
Health care management review
|August 24, 2023
概括
频繁,多余的危机沟通可以加剧焦虑. 然而,信息流的集中和民主化减少了不确定性和紧张局势,从而在危机期间改善工作场所的安全性.
科学领域:
- 组织沟通 组织沟通
- 危机管理 危机管理
- 医疗保健操作 医疗保健操作
背景情况:
- 有效的组织沟通对于应对逆境和危机至关重要.
- 传统的建议强调在紧急情况下频繁和冗余的沟通.
- 关于接收者如何看待危机沟通的研究有限.
研究的目的:
- 确定有效的内部危机沟通策略.
- 在COVID-19大流行早期分析信息共享.
- 了解员工对危机沟通的看法.
主要方法:
- 与急救部门工作人员进行了55次半结构面试.
- 2020年6月至8月期间收集的数据.
- 采用构造主义者对采访成绩单的持续比较分析.
主要成果:
- 由于不确定性和信息含糊不清,工人经历了高度的恐惧和焦虑.
- 过度的沟通导致了分娩/吸收问题,增加了焦虑和紧张.
- 背景专家出现了,集中和民主化了沟通,这改善了信息流动并减少了压力.
结论:
- 频繁和多余的危机沟通本身并不能缓解焦虑或紧张.
- 集中和民主化的沟通有效地减少了不确定性和含糊性.
- 这些策略增强了工作场所安全和患者护理协调.
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