一个医疗保健系统看待内部,以改善结果
Monica Wharton1,2, Paula Jacobs1,2
1Monica Wharton, JD, FACHE,is the COO and executive vice president of Methodist Le Bonheur Healthcare in Memphis, Tennessee.
Frontiers of health services management
|August 24, 2023
概括
医疗保健组织可以通过促进转型创新来实现显著的成本节约和收入增长. 通过诸如"一个想法的力量"之类的结构化计划,让员工参与进来,可以提高运营效率并改善患者护理.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 创新研究 研究 创新研究
背景情况:
- 医疗机构面临越来越大的财务压力和对更高质量的护理的需求.
- 为了平衡不断上升的费用与固定补偿,需要创新的解决方案.
- 患者期望不断增长,需要提高服务提供和运营效率.
研究的目的:
- 描述一项在大型医疗保健系统内促进转型创新的战略.
- 证明员工参与对降低成本和创造收入的影响.
- 突出结构化方法对获取和实施劳动力建议的好处.
主要方法:
- 通过组织透明度和对挑战的明确沟通,实施转型创新的文化.
- 建立"一个想法的力量"计划,以征求,评估和根据员工建议采取行动.
- 利用"绩效卓越奖"来识别和传播最佳实践.
主要成果:
- "一个想法的力量"计划节省了1700万美元的成本,并创造了新的收入.
- 员工获得超过150万美元的共享储蓄和收入.
- "绩效卓越奖"确定了至少100种改善医疗服务的最佳实践.
结论:
- 通过透明的沟通和结构化的创新计划,吸引大量的员工可以带来巨大的财务和运营效益.
- 对于医疗保健组织来说,转型创新的思维方式至关重要,以应对财务挑战并改善护理.
- 投资于员工产生的想法和最佳实践,可以带来医疗保健提供可持续的改进.
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