建模和量化个性化沟通对社交商务中购买行为的影响
1School of Business, Anhui University, Hefei 230601, China.
Behavioral sciences (Basel, Switzerland)
|August 25, 2023
概括
在社交商务中使用个性化沟通的公司可以提高消费者的购买意图. 认知需求在感知到的有用性如何影响社交商务中的态度和购买决策方面发挥着关键作用.
科学领域:
- 社会 商业 社会 商业
- 消费者行为 消费者行为
- 技术接受模型 技术接受模型
背景情况:
- 移动互联网和社交媒体促进了电子商务.
- 公司越来越多地在社交媒体上使用个性化沟通来吸引客户参与.
- 了解消费者对这种沟通方式的接受度至关重要.
研究的目的:
- 研究个性化沟通对社交商务中消费者行为的影响.
- 检查消费者愿意接受个性化沟通的意愿.
- 探索认知需求在调节消费者反应中的作用.
主要方法:
- 为社交商务开发了一种改进的技术接受模型 (TAM).
- 引入感知互动作为独立变量和认知需求作为调节变量.
- 进行了一项在线问卷调查,使用AMOS和SPSS进行分析.
主要成果:
- 感知到的有用性和感知到的互动积极影响消费者的态度.
- 消费者的态度显著影响购买意图.
- 认知需求作为一个重要的监管变量,影响了感知到的有用性,态度和购买意图之间的关系.
结论:
- 个性化沟通,特别是当被视为有用和互动时,提高了消费者在社交商务中的接受度.
- 认知需求调节了个性化沟通策略的有效性.
- 企业应该考虑这些因素,以优化电子商务的社交媒体沟通.
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