服务员的正念如何通过心理性,深度行动和以客户为导向的行为与任务绩效联系起来
Jeong Sik Kim1, Hyun Jung Park2
1Department of Business Administration, Daejin University, Pocheon-si 11159, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|August 25, 2023
概括
正念通过提高心理弹性,以客户为导向的行为和深度表演来提高员工的任务绩效. 这项研究揭示了一条连续的途径,解释了正念如何有益于服务行业的员工和客户.
科学领域:
- 心理学 心理学 心理学
- 组织行为 组织行为
- 服务管理服务管理.
背景情况:
- 正念越来越多地被认为是它在专业环境中的潜在好处.
- 关联正念与提高任务绩效的具体机制需要进一步阐明.
- 现有的研究还没有广泛探索弹性,以客户为导向的行为和深度行动在正念的背景下之间的相互作用.
研究的目的:
- 研究心理弹性,以客户为导向的行为和深度行动在正念和任务执行之间的关系中的顺序调解作用.
- 提供全面的了解如何正念影响服务行业内的任务执行.
- 在正念研究中实证地整合了以前没有一起研究的关键心理构造.
主要方法:
- 结构方程建模 (SEM) 用于数据分析.
- 数据来自韩国服务行业359名员工的样本.
- 这项研究研究了正念对任务绩效的直接和间接影响.
主要成果:
- 意识表现出与任务绩效有显著的直接关系.
- 正念积极影响了心理性,这反过来又促进了以客户为导向的行为和深度的行为.
- 这些调解因素连续导致了任务性能的提高.
结论:
- 正念通过连续的途径显著提高服务行业的任务绩效,包括弹性,以客户为导向的行为和深度行动.
- 这些发现强调了培养服务员工正念的重要性,以提高客户满意度和整体绩效.
- 这项研究为管理人员提供了实际影响,强调了在工作场所实施正念计划的价值.
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