建立一个集中的虚拟访问支持团队:早期见解
James McElligott1,2, Ryan Kruis2, Elana Wells2
1Department of Pediatrics, Medical University of South Carolina, Charleston, SC 29425, USA.
Healthcare (Basel, Switzerland)
|August 26, 2023
概括
一个专门的远程医疗中心化支持团队有效地管理了超过75,000次虚拟访问,展示了持续门诊虚拟护理的可扩展模型,并改善了患者和提供者的体验.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 医疗保健管理的管理
背景情况:
- 随着COVID-19大流行,远程医疗的采用大幅增加,需要有效的持续虚拟护理策略.
- 卫生系统在疫情后维持远程医疗服务方面面临挑战.
- 南卡罗来纳州医学大学建立了一个远程医疗集中支持团队,以加强门诊虚拟护理基础设施.
研究的目的:
- 描述一个远程医疗中心化支持团队的发展和组成.
- 评估团队在最初18个月对远程医疗服务提供的影响.
- 评估集中支持模型的可扩展性和接收.
主要方法:
- 采用了多方法方案评估方法.
- 覆盖范围,有效性,采用,实施和维护 (RE-AIM) 框架指导了评估.
- 数据是在团队运营的前18个月收集的.
主要成果:
- 该团队支持超过75,000次预定远程医疗访问,为超过46,000名独特的患者提供服务,提供超过1500名提供者.
- 在一家大型临床企业中成功部署.
- 该模型被证明是可扩展的,用于企业级虚拟医疗保健服务,并受到好评.
结论:
- 早期实施表明,有望提高远程医疗患者和提供者的满意度.
- 该模型可能会导致更公平的虚拟服务交付.
- 它提供了一种潜在的更具成本效益的方法来支持虚拟护理业务.
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