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透明的自动化咨询,以减轻自动化可靠性变化的影响
Isabella Gegoff1, Monica Tatasciore1, Vanessa Bowden1
1The University of Western Australia, Perth, WA, Australia.
Human factors
|August 28, 2023
概括
提高自动化透明度有助于防止不可靠系统的滥用,但不会减少对高度可靠的自动化系统的滥用. 设计透明的自动化是有效的人类-自动化合作的关键.
科学领域:
- 人与计算机的互动.
- 自动化和控制系统自动化和控制系统
- 认知心理学 认知心理学
背景情况:
- 自动化决策辅助工具在工作场所很常见.
- 低可靠性的自动化可能会导致不使用,而高可靠性的自动化可能会导致滥用.
- 自动化透明度可以减轻这些影响.
研究的目的:
- 调查是否提高自动化透明度可以减少不可靠自动化的负面影响.
- 检查透明度对自动化不使用和不当使用的影响.
- 评估透明度对自动化信任的影响.
主要方法:
- 参与者评估了完成任务的自动化建议.
- 自动化可靠性 (65%与90%) 和透明度 (中等与高) 都被操纵.
- 参与者决定是否接受或拒绝建议,并评估其准确性.
主要成果:
- 高可靠性的自动化导致了更准确,更快速的决策,并增加了信任.
- 提高透明度提高了决策准确性,速度,工作量和可用性.
- 透明度减少了低可靠性系统的自动化滥用,而不是高可靠性系统的滥用.
结论:
- 自动化透明度有效地减轻了与低可靠性自动化相关的不使用.
- 透明度并不能防止与高可靠性自动化和减少监控相关的滥用.
- 这些发现有助于设计透明的自动化,以改善人机协作.
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