翻译员作为翻译机器:电话翻译挑战作为意识问题
1Department of Linguistics, Macquarie University, Sydney, NSW, Australia.
Qualitative health research
|August 28, 2023
概括
澳大利亚的电话口译员面临着诸如声学不佳和缺少简报等挑战. 更深层次的问题是医疗保健提供者对口译员的看法是机械的,这阻碍了有效的沟通和患者护理.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 沟通研究 沟通研究
- 社会语言学 社会语言学
背景情况:
- 在全球范围内,COVID-19大流行加速了远程医疗的采用.
- 在医疗保健中,有效的沟通至关重要,特别是对于英语水平有限的患者.
- 电话口译在弥合远程医疗环境中的沟通差距方面发挥着至关重要的作用.
研究的目的:
- 检查澳大利亚与医疗保健提供者合作的电话口译员所面临的挑战.
- 探索影响电话口译沟通的因素.
- 了解口译员对医疗保健提供者合作的看法.
主要方法:
- 使用一对一访谈进行的定性研究.
- 在澳大利亚与67名医疗保健翻译员进行.
- 分析数据以确定沟通障碍和协作问题.
主要成果:
- 关键的挑战包括缺乏口译员简报,音频质量差,以及缺少视觉线索.
- 翻译人员发现了一个严重的潜在问题:医疗保健提供者通常将他们视为"翻译机器".
- 这种机制主义的观点制造了有效合作的障碍,并加剧了沟通困难.
结论:
- 医疗保健提供者对口译的机械方法阻碍了有效的沟通和协作.
- 解决这个问题需要提高医疗保健提供者对翻译复杂性的认识.
- 更好的理解和合作对于少数民族语言使用者的公平健康结果至关重要.
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