在COVID-19大流行期间,患者对虚拟诊所的看法和满意度:一个跨部门研究
AlHanouf M AlJaloud1, Abdulaziz Al Suwyed2, Khalid H Al Zoman3
1Plastic Surgery, King Fahad Medical City, Riyadh, SAU.
Cureus
|August 28, 2023
概括
在COVID-19期间,沙特阿拉伯对虚拟诊所的患者满意度很高. 许多患者希望在疫情后继续使用这些远程服务,强调需要提高意识.
科学领域:
- 医疗保健管理的管理
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 虚拟诊所在COVID-19大流行期间获得了突出地位,提供基本的医疗保健服务.
- 这项研究解决了了解患者对沙特阿拉伯虚拟诊所的看法和满意度的需要.
研究的目的:
- 在沙特阿拉伯的COVID-19大流行期间和之后,评估患者对虚拟诊所的看法和满意度.
- 确定影响患者对远程医疗服务满意度的因素.
主要方法:
- 在利雅得国王费萨尔专科医院和研究中心的患者中进行了一项跨部分在线问卷调查.
- 收集的数据包括人口统计数据,诊所类型以及对远程预约的满意度.
- 使用了描述性统计和物流回归分析.
主要成果:
- 在1274名参与者中,75.67%的人对虚拟诊所预约感到满意或非常满意.
- 女性 (OR=1.18) 和年龄在18-30岁的年轻人 (OR=53.23) 报告了更高的满意度.
- 48.18%的参与者表示希望在疫情后继续使用虚拟服务.
结论:
- 大多数使用虚拟诊所的患者报告高满意度.
- 很大一部分患者希望在疫情之后继续使用虚拟服务.
- 建议提高患者对虚拟诊所好处的认识和知识.
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