同一天访问:对门诊临床护理的可行替代方案
Manish K Bhagania1, Ruben Figueroa1, Pushkar Mehra1
1Department of Oral and Maxillofacial Surgery, Boston University Henry M. Goldman School of Dental Medicine, Boston, MA, USA; Boston Medical Center, Boston, MA, USA.
一个新的同一天访问 (SDA) 调度模型显著改善了患者满意度,并减少了口腔和面外科外科诊所的等待时间. 这种创新方法提高了获得护理和诊所效率的机会.
科学领域:
- 口腔和牙面部外科手术
- 医疗保健管理的管理
- 门诊临床护理 门诊临床护理
背景情况:
- 口腔和面外科 (OMS) 外科诊所的传统安排模式往往导致长时间的等待时间和较低的患者满意度.
- 诊所数量,收入和患者获得护理的问题是世卫组织实践中常见的挑战.
研究的目的:
- 评估口腔和面外科手术门诊护理新型当日接入 (SDA) 调度模型的实施和结果.
- 为了将SDA模型与以前的安排协议进行关键绩效指标的比较.
主要方法:
- 世界卫生组织的一家医院门诊采用了同一天访问 (SDA) 调度系统.
- 患者在接触的那一天就得到了立即预约.
- 分析了关键指标,包括患者满意度,等待时间,诊所数量,没有出现率和获得护理的机会,并与历史数据进行了比较.
主要成果:
- 使用SDA模型,患者满意度升至80%,而使用以前的方法则为20-40%.
- 患者平均等待时间从330分钟大幅减少到19分钟.
- 在SDA方法成功安排40名患者同一天,与96%的所有呼叫者看到在14天内.
- SDA模型是唯一能够达到其体积和预算目标的调度方法.
结论:
- 实施同一天访问 (SDA) 调度模型显著提高了患者的满意度,并减少了WHO门诊预约等待时间.
- 对于面临患者数量,营收和获得护理的挑战的诊所来说,SDA调度提供了传统协议的可行和有效替代方案.
更多相关视频
08:13Development and Implementation of a Multi-Disciplinary Technology Enhanced Care Pathway for Youth and Adults with Concussion
Published on: January 20, 2019
07:13An Alternative and Validated Injection Method for Accessing the Subretinal Space via a Transcleral Posterior Approach
Published on: December 7, 2016
相关概念视频
Specialized Care Centers and Settings-I
Daycare centers
They provide several functions. Some facilities care for healthy newborns and children whose parents work, while others are medically focused and care for...
Secondary Healthcare System
Specialized Care Centers and Settings-II
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
Restorative Care
Continuing Care
Hospitals-II
Nurses that work in...
