感知质量是否调解了原产国形象和尼日利亚超市消费者购买行为之间的关系?
José Moleiro Martins1,2, Shedrack Chinwuba Moguluwa3, João Luis Lucas4
1ISCAL, Instituto Superior de Contabilidade e Administração de Lisboa, Instituto Politécnico de Lisboa, Lisbon, Portugal.
PloS one
|August 29, 2023
概括
原产国形象对尼日利亚消费者的购买行为产生了积极的影响,影响了信息搜索,评估,决策和购买后的行为. 感知质量在购买和购买后阶段也起着关键作用.
科学领域:
- 消费者行为 消费者行为
- 营销科学 营销科学
- 国际商业 国际商业 国际商业
背景情况:
- 消费者购买决策受到各种因素的影响,包括产品的原产地.
- 对零售商来说,了解原产国 (COO) 形象至关重要,特别是在尼日利亚等新兴市场.
- 首席运营官形象,感知质量和消费者行为之间的相互作用需要进一步调查.
研究的目的:
- 检查产品原产国 (COO) 形象与尼日利亚超市消费者购买行为之间的关系.
- 调查在COO图像-消费者行为关系中感知质量的调解作用.
- 分析购买行为的四个关键方面:信息搜索,产品评估,购买决策和购买后行为.
主要方法:
- 在尼日利亚超市对1272名参与者进行了在线调查.
- 使用结构方程建模 (SEM) 来分析收集的数据.
- 该研究评估了COO形象的直接影响和感知质量的调解作用对消费者的购买行为.
主要成果:
- 在产品的COO形象和消费者信息搜索,产品评估,购买决策和购买后行为之间发现了显著的积极关系.
- 感知质量并没有调解COO形象对信息搜索和产品评估的影响.
- 感知质量显著和积极地调解了COO形象对购买决策和购买后行为的影响.
结论:
- 一个强大的原产国形象对尼日利亚超市的消费者购买行为的所有阶段都有积极的影响.
- 零售商应该战略性地从具有良好的形象的国家进口产品,以提高业绩.
- 感知质量是一个关键的媒介,特别影响购买和购买后的决策,突出其在营销策略中的重要性.
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