在加拿大了解虚拟护理经验的评估策略:混合方法研究研究
Shelley Vanderhout1,2, Ellen B Goldbloom1,2,3, Amy Li1,2
1Children's Hospital of Eastern Ontario Research Institute, Ottawa, ON, Canada.
Journal of medical Internet research
|August 30, 2023
概括
加拿大的儿科虚拟护理评估差异很大. 标准化评估工具可以改善数据比较,并支持更好的以患者为中心的虚拟健康服务.
科学领域:
- 儿科卫生服务研究 儿童卫生服务研究
- 医疗信息学 医疗信息学
- 患者体验测量 患者体验测量
背景情况:
- 在COVID-19大流行期间,虚拟护理迅速融入儿科卫生服务.
- 了解用户体验对于可持续,高质量,以患者为中心的虚拟护理至关重要.
- 目前对虚拟护理体验的评估方法非常可变,阻碍了数据合成.
研究的目的:
- 描述加拿大儿科虚拟护理体验的当前评估策略.
- 确定常用的评估方法和工具.
- 探索对标准化评估问题的兴趣.
主要方法:
- 混合方法环境扫描,包括基于网络的问卷和半结构面试.
- 问卷分发给加拿大各地的儿科虚拟护理领导者.
- 提交的评估工具和半结构面试的内容分析,探索评估经验.
主要成果:
- 确定了15个独特的评估,衡量了家长 (100%),儿童 (73%),提供者 (73%) 和工作人员 (27%) 的经验.
- 通过电子邮件发送电子问卷是最常见的数据收集方法;很少有人使用经过验证的工具.
- 常见问题集中在满意度,与人身护理的比较和未来的偏好上;确定了对标准化问题的需求.
结论:
- 加拿大的儿科虚拟护理经验使用多种方法进行评估.
- 使用标准化工具的一致的评估方法可以实现更好的比较和结合发现.
- 标准化可以改善虚拟护理的整合,并支持可持续的,高质量的,以患者为中心的护理.
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