标准化质量管理系统中的质量目标
1Author Affiliation: Institute of Economics, Finance and Management, Jagiellonian University in Kraków, Kraków, Poland.
Quality management in health care
|August 31, 2023
概括
医疗保健组织 医疗保健组织
科学领域:
- 医疗保健管理的管理
- 质量管理系统 质量管理系统
- 在ISO 9001标准中.
背景情况:
- 在医疗保健中,ISO 9001质量管理系统的有效性取决于目标设定和追求.
- 本研究考察了ISO 9001认证的医疗服务提供商的质量目标.
研究的目的:
- 在认证的医疗保健组织中确定质量目标.
- 评估符合ISO 9001标准的情况.
- 确定影响目标设置的因素.
主要方法:
- 系统的文献审查和经验分析质量管理系统的文档和审计.
- 从16个医疗保健组织的42次审计中收集的数据 (2015-2020年).
- 与质量代表和经验丰富的审计师的采访,根据ISO 9001:2015标准进行评估.
主要成果:
- 共同目标包括客户满意度和服务发展,满足ISO 9001的要求,但缺乏雄心.
- 关键的影响因素是经济,社会和管理方面的方面.
- 经济因素包括金融激励和现代化资源;社会因素涉及社区需求;管理因素包括分析范围和审计质量.
结论:
- 医疗机构应该采取更雄心勃勃的质量目标.
- 建议增加医疗分析的使用,并将质量目标纳入薪酬系统.
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