家庭护理客户的医院到家庭护理过渡体验:使用患者旅程映射的探索性研究
Marianne Saragosa1,2, Sonia Nizzer3, Sandra McKay3,4,5,6,7
1Lunenfeld-Tanenbaum Research Institute, Sinai Health System, 1 Bridgepoint Drive, Toronto, ON, M4M 2B5, Canada. Marianne.Saragosa@Mail.utoronto.ca.
BMC health services research
|August 31, 2023
概括
家庭护理客户和护理人员在从医院到家庭过渡期间遇到重大挑战. 患者旅程映射揭示了关键的接触点,疼痛点和促进者,这些关键因素对于改善护理过渡和客户参与至关重要.
科学领域:
- 医疗保健的质量 医疗保健的质量
- 患者体验 患者体验
- 医疗保健服务研究 医疗服务研究
背景情况:
- 护理过渡对患者的结果和经验产生重大影响.
- 关于家庭护理客户从医院到家庭的过渡经历的研究有限.
- 客户参与对于提高护理和患者体验至关重要.
研究的目的:
- 探索家庭护理客户和护理人员对医院到家庭过渡的看法.
- 确定家庭护理接收者在护理过渡过程中的关键要素.
- 通过患者旅程映射来说明集体旅程.
主要方法:
- 定性描述性探索性设计. 定性描述性探索性设计.
- 患者旅程映射方法. 患者旅程映射方法.
- 采访家庭护理客户和护理人员的传统诱导分析.
主要成果:
- 七名参与者 (5名客户,2名护理人员) 参与了集体旅程地图.
- 确定的主题:卫生系统的互动 (接触点),障碍 (疼痛点),促进者 (关系,倡导) 和情感影响.
- 地图说明了关怀转变期间的接触点,疼痛点,启用因素和感受.
结论:
- 患者旅程映射有效地说明了在过渡期间的家庭护理客户和护理人员的经验.
- 承认客户和护理人员是关键合作伙伴,可以提高整个连续性的优质护理服务.
- 这种方法为家庭护理接受者提供了改善从医院到家庭过渡的见解.
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