心理健康的电话咨询:德尔菲小组的建议
Valeria Manera1,2,3, Claudia Partos4, Olivier Beauchet5,6,7,8
1CobTeK laboratory, Université Côte d'Azur, Nice, France.
Internet interventions
|September 1, 2023
概括
尽管面临一些挑战,心理健康的电话咨询提供了诸如增加对护理的机会等好处. 建议侧重于改善可用性和改善持续使用的临床医生/患者体验.
科学领域:
- 心理健康 心理健康
- 数字健康数字健康
- 医疗信息学 医疗信息学
背景情况:
- 随着COVID-19的流行,心理健康服务的远程咨询的采用显著加快.
- 传统的面对面咨询面临着可访问性和覆盖范围的限制.
研究的目的:
- 分析与面对面访问相比,对心理健康的远程咨询的优缺点.
- 为优化心理健康远程咨询服务制定实际建议.
主要方法:
- 采用了Delphi方法论,涉及21名卫生和ICT专业人员的小组.
- 进行了两轮网络调查和与专家举行的全体会议.
- 非专家 (N=104) 也参与了回答选定的调查问题.
主要成果:
- 专家和非专家都表示对远程咨询的普遍满意度.
- 一个SWOT分析确定了优势 (例如,可访问性) 和机会,以及弱点和威胁.
- 专家们为准备和组织远程咨询制定了实际建议.
结论:
- 远程咨询可以提高获得心理健康护理的机会,特别是在偏远地区.
- 临床医生,研究人员和设计师之间的合作对于改善用户体验至关重要.
- 对远程咨询技能的培训和对数据隐私的公众教育对于未来的整合至关重要.
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