探索自动化失败对人类可信度的影响在人-代理团队合作中
Carolina Centeio Jorge1, Nikki H Bouman1, Catholijn M Jonker1,2
1Interactive Intelligence, Intelligent Systems Department, Delft University of Technology, Delft, Netherlands.
Frontiers in robotics and AI
|September 8, 2023
概括
自动化失败侵蚀了人类对协作团队的信任和可信度. 了解这些影响是改善人机团队合作和构建可靠的自主团队成员的关键.
科学领域:
- 人与计算机的交互
- 机器人技术 机器人技术 机器人技术
- 认知科学 认知科学
背景情况:
- 人类-自动化协作需要校准的信任.
- 自动化失败可能会降低人类的信任,并影响人类的可信度.
- 了解信任动态对于有效的人类-自动化团队合作至关重要.
研究的目的:
- 调查自动化失败对人类对自动化的信任的影响.
- 检查自动化失败如何影响人类对自动化的可信度.
- 在人机协作中分析信任和可信度之间的相互依赖关系.
主要方法:
- 进行了一项2x2混合设计实验.
- 参与者与自动化合作,在模拟的2D网格世界"搬出去"任务中进行了协作.
- 可信度,信任和喜欢被主观和客观地衡量.
主要成果:
- 自动化失败显著降低了人们对自动化的信任.
- 自动化失败对人类对自动化的可信度产生了负面影响.
- 在失败后,对自动化的喜好也下降了.
结论:
- 自动化失败对人类自动化团队的信任和可信度都有不利影响.
- 这些发现有助于理解人机协作中的信任动态.
- 这项研究可以为设计更有效的自主队友提供信息,并改善团队合作.
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