一个用于高血压自我管理支持的聊天机器人:以用户为中心的设计,开发和可用性测试
Ashley C Griffin1,2, Saif Khairat3,4, Stacy C Bailey5
1VA Palo Alto Health Care System, Palo Alto, CA 94025, United States.
JAMIA open
|September 11, 2023
概括
这项研究开发了Medicagent,这是一个用于高血压自我管理的聊天机器人. 聊天机器人表现出可接受的可用性,并且在血压和药物治疗任务中受到好评.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 心血管疾病管理管理
背景情况:
- 健康聊天机器人显示出自我管理的希望,但在高血压方面未得到充分利用.
- 高血压需要持续的患者自我管理,以有效控制.
研究的目的:
- 设计,开发和评估新型聊天机器人Medicagent的可用性,用于高血压自我管理.
- 评估高血压管理聊天机器人的有效性,效率和用户满意度.
主要方法:
- 以用户为中心的设计和使用谷歌云的对话流的代开发.
- 与10名高血压患者进行可用性测试,包括任务完成,系统可用性量表 (SUS) 和采访.
- 用户互动和反的定性和定量分析.
主要成果:
- 参与者成功完成了Medicagent.在内的10个代表性任务中的98%
- 聊天机器人平均SUS得分为78.8/100,表明可接受的可用性.
- 用户发现聊天机器人有利于血压和药物治疗任务,尽管建议进行导航和人格改进.
结论:
- 医药药剂显示出良好的可用性和潜在的帮助高血压自我管理任务.
- 诸如灵活的交互风格,更好地处理未被识别的发言,以及可信的健康专业人士人格等改进可以进一步改善用户体验.
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