感觉像敌人:医院医生的情绪管理和疏远
John-Paul Byrne1, Jennifer Creese2, Robert McMurray1
1Graduate School of Healthcare Management, RCSI University of Medicine and Health Sciences, Dublin, Ireland.
Frontiers in sociology
|September 11, 2023
概括
医院医生使用默许和非个人化策略来管理工作场所的压力. 这些情绪管理策略有助于他们应对专业理想与组织现实,影响医疗保健系统.
科学领域:
- 医学社会学 医学社会学
- 职业健康心理学 职业健康心理学
- 医疗保健管理的管理
背景情况:
- 在医院医生中,心理压力,倦怠和疲劳的全球流行是显而易见的.
- 这种恶化由COVID-19加剧,并受到社会,专业和组织结构的影响.
- 倦怠不仅被视为一种结果,而且被视为对工作场所压力因素的复杂反应.
研究的目的:
- 分析医院医生在资源限制和心理压力的情况下继续提供护理的策略.
- 了解情绪管理和异化在医生工作经验中的作用.
- 检查医学中专业理想和组织现实之间的断裂.
主要方法:
- 雇佣移动即时通讯民族学 (MIME),一种新的远程民族学方法.
- 进行了长期的数字信息交换,以收集有关工作生活经验的实时反思.
- 引起了对医生的感受和应对机制的"实时"洞察.
主要成果:
- 确定了两个主要的情绪管理策略:默许和非个人化.
- 医生使用这些策略来抑制愤怒,丧和内等负面情绪.
- 这些策略源于专业规范 (专业知识,自我牺牲) 和组织现实 (阳,自我保护) 之间的冲突.
结论:
- 异化延伸到那些为了生存而断开联系的医生,影响他们对医疗理想的体验.
- 医生与工作关系的恶化对医疗保健系统构成重大威胁.
- 了解社会结构和脱节是至关重要的;在未实现的理想和资源赤字的背景下,自我护理干预措施是不够的.
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