改善客户体验:临床实验室的医生反计划
Brian R Jackson1,2, David Novis3, Suzanne Coulter4
1From the Department of Pathology, University of Utah, Salt Lake City (Jackson).
Archives of pathology & laboratory medicine
|September 11, 2023
概括
几乎实时地收集医生对临床实验室服务的反是可行的. 这种方法从用户那里提供了对实验室性能有价值的见解.
科学领域:
- 临床实验室科学 临床实验室科学
- 改善医疗保健质量 改善医疗保健质量
- 医生反系统 医生反系统
背景情况:
- 临床医生的反对于提高实验室质量至关重要.
- 现有的反收集方法往往不是实时的.
研究的目的:
- 试点一个程序,以收集和分析临床实验室服务的医生反在近实时.
- 评估服务点反的可行性和实用性.
主要方法:
- 临床实验室向医生分发电子或纸质调查.
- 美国病理学家学院的工作人员对医生的反应进行了表格化.
- 自由文本评论迅速与实验室分享,以便进行后续跟进.
主要成果:
- 47个实验室参与了调查,收集了987份医生调查.
- 电子调查产生了951条自由文本评论,来自66.3%的受访者.
- 该研究证明了实时反收集的可行性.
结论:
- 服务点医生反是临床实验室的可行策略.
- 这种方法可以获得实质性,可操作的实验室性能信息.
- 客户的观点反对于实验室质量改善至关重要.
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