一个基于网络的,邮寄的性传播感染测试程序:用户反的定性分析
Abagail Edwards1, Aries Nuño1, Christopher Kemp1
1Center for Indigenous Health, Department of International Health, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, United States.
JMIR formative research
|September 11, 2023
概括
IWantTheKit (IWTK) 平台使用用户反来改进其邮购性传播感染 (STI) 测试服务. 程序变更可以增强用户体验,用户保留和高优先级群体的访问.
科学领域:
- 公共卫生 公共卫生
- 数字健康数字健康
- 传染病流行病学 传染病流行病学
背景情况:
- 美国性传播感染 (STIs) 的增加需要可访问的测试替代方案.
- 随着COVID-19大流行,传统的STI测试受到限制,因此需要更多的远程选择.
- IWantTheKit (IWTK) 通过邮件提供免费的,保密的,自我管理的STI测试套件.
研究的目的:
- 使用常规数据分析IWTK平台的用户体验.
- 优化用户保留率,并扩大覆盖范围到优先级较高的群体.
- 根据用户反实施服务改进.
主要方法:
- 来自IWTK网站的254个无人识别的自由文本用户提交的专题分析.
- 从2021年5月到2022年1月收集的数据.
- 两位独立分析师使用了预定义的代码库.
主要成果:
- 用户反集中在网站的功能和个人体验上.
- 常见的请求包括订单状态,地址更改和临床信息.
- 用户报告了风险行为,并寻求治疗选择.
结论:
- 常规数据分析可以推动邮购性传播疾病测试的程序改进.
- IWTK实施了网站增强功能,如订单跟踪和直接护理链接.
- 用户反对于优化STI测试计划和扩大访问量至关重要.
关键词:
艾滋病病毒 艾滋病病毒 艾滋病病毒这就是STI STI.直接向消费者进行查和测试.有关反的意见反反反.性传播感染性传播感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性感染性测试程序 测试程序 测试程序用户用户用户用户用户.基于网络的基于网络的基于Web的系统.相关概念视频
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