工作四人组:在急救部门的代际沟通
Mindi Guptill1, Ellen Reibling2, Tammy Phan2
1Department of Emergency Medicine, Loma Linda University School of Medicine, Loma Linda, CA, USA. mguptill@llu.edu.
几代人的沟通和工作道德差异导致了美国紧急部门的冲突. 通过明确的沟通和标准化的政策来解决这些差异,可以改善工作场所的互动.
科学领域:
- 医疗工作场所的动态
- 医疗保健专业关系 医疗保健专业关系
- 紧急医疗 紧急医疗
背景情况:
- 代际差异会影响美国急救部门 (EDs) 的工作场所互动.
- 关键的分歧领域包括沟通偏好,冲突触发因素,工作动机和工作与生活平衡的态度.
研究的目的:
- 调查美国急诊室医生之间的代际冲突.
- 确定跨代冲突的特定领域和频率.
主要方法:
- 一项调查旨在评估医生对代际冲突的看法.
- 该调查分发给美国美国紧急医生学院的成员.
主要成果:
- 分析了696个响应,X世代是最大的世代队列.
- 70%的受访者报告说,他们有代际沟通冲突,经常每周发生一次.
- 共同的主题包括工作道德,治疗方法,技术,权利,专业精神,工作与生活平衡和沟通风格.
结论:
- 代际价值差异是ED中冲突的主要驱动因素.
- 了解这些冲突对于医疗领导者来说至关重要,以减轻负面的工作场所互动,提高团队凝聚力.
更多相关视频
09:52Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
06:59A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
Published on: November 9, 2016
相关概念视频
Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Levels of Communication II: Organizational, Public, and Group Dynamics
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
Therapeutic Communication
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
SBAR I: Understanding the Concept
Standardized methods of communication have been developed to ensure that information is...
Methods of Documentation VII: EMR
