福利福利受益人的经验和需求,关于他们的福利到工作服务和案例工作者
Esmee Oude Geerdink1, Ranu Sewdas2, Hetty van Kempen2
1Department of Public and Occupational Health, Amsterdam Public Health Research Institute, Amsterdam UMC, Vrije Universiteit Amsterdam, Amsterdam, 1081 BT, The Netherlands. e.oudegeerdink@vumc.nl.
BMC health services research
|September 14, 2023
概括
使用福利到工作服务的客户报告了合理的满意度,但强调了改善案例工作者互动和定制支持的需求. 加强沟通和个性化服务是福利到工作计划更好的结果的关键.
科学领域:
- 社会科学 社会科学 社会科学
- 公共政策 公共政策
- 社会学 社会学 社会学
背景情况:
- 探讨荷兰福利受益者的经验和需求.
- 专注于服务和案例工作者互动在一个大型城市的市政.
研究的目的:
- 调查客户对福利到工作服务的看法.
- 确定需要改进的服务提供和案例工作者支持领域.
主要方法:
- 混合方法方法将客户满意度调查 (n=213) 与定性小组访谈 (n=15) 结合起来.
- 对满意度水平进行分析的定量调查数据.
- 使用感应性主题分析分析的定性采访成绩单.
主要成果:
- 大多数客户对目前的福利到工作服务表达了合理的满意度.
- 确定的主要主题包括:案例工作者与客户的互动,需要量身定制的服务,系统性挑战以及案例工作者方法的变化.
- 在员工遵守规则与与客户有个人联系的情况下,注意到了差异.
结论:
- 虽然客户比较满意,但也有很大的机会提高福利到工作的服务.
- 建议包括:培养案例工作者的社会技能,以建立信任,根据个人需求量身定制服务,并提供关于角色和期望的明确信息.
- 强调案例工作人员在支持重返社会和监控资格方面的双重作用.
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