中国二级和三级公立医院对人文护理的患者满意度:一个横截面调查
Yilan Liu1, Fengjian Zhang1, Chunyan Guan2
1Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China.
Frontiers in public health
|September 15, 2023
概括
在中国,患者对人文护理的满意度中等. 诸如年龄,收入和医院类型等因素影响了患者满意度,突出了定制干预的必要性.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 人道主义护理对于以患者为中心的护理至关重要,促进安全和福祉.
- 评估患者对中国医院人文护理服务的满意度是重点.
研究的目的:
- 评估患者对人文护理的满意度.
- 确定影响中国医疗保健机构患者满意度的因素.
主要方法:
- 一项针对中国83家医院的17593名患者进行的国家横截面调查.
- 使用护士护理仪器 (NCI) 在7点利克特等级上对20个项目进行了测试.
- 多重线性回归分析确定了关键影响因素.
主要成果:
- 总体而言,患者对人文护理的满意度中等 (平均得分为91.26±13.14).
- 重要因素包括患者年龄,医院类型,社会经济地位和保险类型.
- 人口和医院的特点与患者对护理的看法有关.
结论:
- 定制的干预措施和基于证据的实践对于提高患者满意度至关重要.
- 持续的护理教育和专业发展对于增强人文护理至关重要.
- 解决确定的因素可以提高以患者为中心的护理质量.
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