绘制欧洲和加拿大的失眠患者旅程的地图
David O'Regan1,2, Diego Garcia-Borreguero3, Fenna Gloggner4
1Sleep Disorders Centre, Guy's Hospital, London, United Kingdom.
Frontiers in public health
|September 15, 2023
概括
了解失眠患者的旅程是改善管理的关键. 这项研究绘制了失眠的七个阶段,揭示了对更好的患者护理和治疗优化的未满足需求和机会.
科学领域:
- 睡眠医学 睡眠医学
- 患者体验研究 研究研究
- 医疗保健管理的管理
背景情况:
- 失眠严重影响日常功能和整体健康,造成相当大的负担.
- 不眠症患者的观点和对生活质量的影响没有得到充分的记录.
- 了解患者的旅程对于识别失眠护理的未满足需求至关重要.
研究的目的:
- 为了绘制患者在失眠中的旅程.
- 为了确定在失眠的管理中未得到满足的需求.
- 了解患者和医疗保健专业人员 (HCP) 的经验.
主要方法:
- 与患者和医疗保健专家进行了定性访谈和定量调查.
- 从英国,法国,德国,意大利和加拿大招募了参与者.
- 根据患者和医疗保健工作人员的见解,绘制患者旅程地图.
主要成果:
- 失眠患者的旅程由七个不同的阶段组成,从症状发作到长期管理.
- 关键阶段包括自我启动的变化,非处方药 (OTC) 治疗使用,医疗保健专家咨询和处方药的启动.
- 许多患者遇到未解决的睡眠问题,并通过各种方案自我管理长期失眠.
结论:
- 七阶段患者旅程模型突出了优化失眠管理的关键接触点.
- 在每个阶段中识别未满足的需求可以改善患者的治疗结果.
- 这项研究为增强失眠护理策略提供了一个框架.
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