面对面看:基于任务的对话代理的可靠实施例
David A Robb1, José Lopes1,2, Muneeb I Ahmad3
1Department of Computer Science, Heriot-Watt University, Edinburgh, United Kingdom.
Frontiers in robotics and AI
|September 15, 2023
概括
像机器人这样的有形对话代理可能比抽象的智能扬声器在工作场所更值得信赖和参与. 这项研究探讨了实施体现.
科学领域:
- 人与计算机的交互
- 人工智能的人工智能
- 机器人技术 机器人技术 机器人技术
背景情况:
- 智能扬声器在家庭中很常见,但由于隐私和信任问题,在工作场所并不常见.
- 抽象的对话代理缺乏社会线索,阻碍了工作场所的采用.
- 化身可能会增强对工作场所人工智能的信任和社会存在.
研究的目的:
- 调查体现对工作场所环境中的信任,参与和绩效的影响.
- 为了比较一个人形机器人,一个智能扬声器,和对话经理在第一响应场景.
- 评估人类特征在用户对人工智能代理的感知中的作用.
主要方法:
- 混合方法研究,涉及第一响应小组.
- 人形机器人,智能扬声器和自定义对话管理器的比较.
- 对信任,参与,认知负载和人类表现的评估.
主要成果:
- 这种具有面部特征和眼睛凝视的人形机器人可能比智能扬声器更值得信赖.
- 与智能扬声器相比,嵌入式对话代理提高了任务参与度和性能.
- 主观信任是复杂的,但体现似乎对用户体验产生了积极的影响.
结论:
- 具体体现,特别是具有人形特征的体现,可能有助于对话代理人融入专业环境.
- 建议进行进一步的现场研究,以与领域工作者验证发现.
- 机器人实施例显示了在以任务为导向的环境中改善人类-人工智能协作的希望.
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