组织价值观和领导力是否会影响员工的参与度,福祉和患者满意度?
Ji Yun Kang1, Minji K Lee2, Erin M Fairchild3
1Human Resources, Mayo Clinic, Rochester, MN, USA.
Journal of healthcare leadership
|September 18, 2023
概括
卓越等组织价值观对患者满意度产生积极影响,即使员工幸福感没有. 对价值观的坚定承诺可以提高员工的参与度和幸福感.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 患者体验研究 研究研究
背景情况:
- 组织文化显著影响个人和团体的行为.
- 了解组织价值观,员工和患者结果之间的相互作用对于改善医疗保健至关重要.
研究的目的:
- 检查组织价值观,员工参与,员工福利和社区医院患者满意度之间的关系.
- 确定患者满意度的关键文化驱动因素.
主要方法:
- 利用来自387个临床单位的全员调查数据和来自17个门诊单位的患者满意度得分 (Press Ganey).
- 采用集群分析,可靠性的Cronbach的alpha和结构方程建模 (SEM).
- 使用相关性分析来评估组织文化与患者满意度之间的联系.
主要成果:
- 确定了与组织价值观,员工福利和参与度相关的九个构造.
- 发现员工对公平的看法显著影响了服务卓越.
- 卓越和创新价值观与多个领域的患者满意度有着强烈的正相关性.
结论:
- 组织价值观,特别是卓越,与患者满意度有着实质性的积极关系.
- 组织对价值观的认知承诺会影响员工的参与度和幸福感.
- 工作人员的幸福感与患者的满意度没有直接相关,这表明人们追求卓越的追求,而不考虑个人幸福感.
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