评估服务卓越计划对改善初级卫生保健中心患者体验的影响
Abdullah S Alkahtani1, Ammar H Abbas1, Abdulaziz M Bin Rsheed2
1Department of Preventive Medicine, Prince Sultan Military Medical City, Riyadh, SAU.
Cureus
|September 20, 2023
概括
一个服务卓越培训计划显著改善了前线临床工作人员的知识,感知和态度,导致医疗机构的患者体验得分更好.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 临床工作人员教育
背景情况:
- 前线临床工作人员显著影响患者体验.
- 有效的培训对于提供高质量的患者服务至关重要.
- 这项研究评估了服务卓越和质量培训计划的影响.
研究的目的:
- 评估服务卓越和质量培训计划对临床工作人员的影响.
- 测量员工对患者体验的知识,感知和态度的变化.
- 评估培训对患者体验得分的影响.
主要方法:
- 采用了干预前后的设计.
- 问卷测量了员工在培训前后的知识,感知和态度.
- 从现有数据分析了患者体验得分.
主要成果:
- 256名医疗保健专业人员参加.
- 在员工的知识 (77.2%至96.5%) 和态度 (73.8%至92.5%) 中观察到有统计学意义的改善.
- 总体患者体验得分从62%增加到72.4%.
结论:
- 培训计划有效地提高了员工的知识,感知和态度.
- 工作人员指标的改善与更好的患者体验得分相关.
- 有针对性的干预措施可以改善患者体验和初级医疗保健的质量.
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