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Updated: Jul 15, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

了解患者对护理卓越的看法:来自患者经验数据的见解

Mary Jo Assi¹, Senem Guney

¹Author Affiliations: Associate Chief Nursing Officer (Dr Assi) and Vice President of Language Analytics (Dr Guney), Press Ganey, South Bend, Indiana.

The Journal of nursing administration

|September 25, 2023

概括

这项研究使用了患者经验数据来了解患者对护理护理的偏好. 结果强调了改善护理卓越和患者满意度的实际方法.

科学领域:

医疗保健管理的管理
护理实践护理实践
患者体验研究研究研究

背景情况:

患者体验数据对于了解护理质量至关重要.
定义护理卓越需要纳入患者的价值观和偏好.
现有的模型可能无法完全捕捉患者对护理护理的看法.

研究的目的:

分析患者体验数据,从患者的角度来定义护理卓越.
确定患者对护理的偏好和价值观.
根据患者的反,提出改善护理服务的实际策略.

主要方法:

分析来自患者体验调查的定量和定性数据.
作为一个框架,应用同情连接护理模型.
绩效改进项目的方法.

主要成果:

确定患者报告的优秀护理关键要素.
了解影响护理满意度的特定患者价值观.
为改善护理实践提供基于证据的建议.

结论:

以患者为中心的数据为护理卓越提供了重要的见解.
富有同情心的连接护理模式为改善提供了一个可行的框架.
实施患者知情策略可以提高整体护理质量和患者满意度.

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