一种服务蓝图方法,以优先考虑新门诊诊所的运营改进
Vaughn M Bartch1, Tracee L Vetting Wolf1, Sooji A Lee2
1Mayo Clinic International, Mayo Clinic, Rochester, MN, USA.
Healthcare (Amsterdam, Netherlands)
|September 25, 2023
概括
梅奥诊所利用服务蓝图来应对在COVID-19大流行期间建立英国门诊设施的挑战. 这种方法提高了对运营相互依赖和团队动态的理解,提高了患者的体验.
科学领域:
- 医疗保健管理的管理
- 服务设计服务设计
- 运营研究 运营研究
背景情况:
- 美国医疗保健系统梅奥诊所 (Mayo Clinic) 在COVID-19大流行期间在英国开设门诊时面临重大运营障碍.
- 疫情严重影响了患者数量和人员配置,需要采取战略方法恢复服务.
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