"几乎每天的悲伤" - - 了解参与监管投诉程序的卫生从业人员的痛苦:澳大利亚的一项定性研究
Susan Biggar1, Anna van der Gaag2, Pat Maher1
1Australian Health Practitioner Regulation Agency, Melbourne GPO 9958, Victoria 3001, Australia.
概括
卫生从业人员的监管投诉流程可能会导致严重的痛苦. 改善沟通,缩短调查时间,提供支持可以减轻伤害,提高从业者的福祉.
科学领域:
- 医疗法规 医疗法规
- 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
背景情况:
- 全球都对监管投诉流程对卫生从业人员心理健康和福祉的影响感到担忧.
- 卫生从业人员监管的首要目标是保护公众,但这一过程可能会对从业人员产生负面影响.
研究的目的:
- 了解参与监管投诉流程的卫生从业人员的经历,特别是痛苦.
- 确定策略,以最大限度地减少未来的危险的危险,为从业人员.
主要方法:
- 与澳大利亚卫生从业人员进行的半结构性定性访谈.
- 对4年来与监管投诉相关的自我伤害或自杀案件的文档进行回顾性分析.
主要成果:
- 监管投诉流程的要素,包括沟通不良和延长调查时间,导致从业人员陷入困境.
- 外部个人情况和先前存在的疾病增加了风险,而强大的支持网络提供了保护.
- 过程中的关键"触发"时刻使从业者面临严重痛苦的特殊风险.
结论:
- 过程改进和加强从业者支持对于尽量减少痛苦和伤害至关重要.
- 需要加强监管机构和利益相关者之间的伙伴关系,以应对耻辱和恐惧.
- 更富有同情心的监管方法有利于从业者,监管机构和医疗保健系统.
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