开发和验证一个调查问卷来评估与难民客户工作的口译员之间的角色冲突:角色冲突调查问卷
Angelika Geiling1,2, Laura Nohr1, Caroline Meyer1
1Department of Education and Psychology, Division of Clinical Psychological Intervention, Freie Universität Berlin, Berlin, Germany.
International journal of public health
|September 27, 2023
概括
这项研究开发了角色冲突问卷 (RoCo),以评估与难民客户工作的口译员所面临的挑战. 在这个敏感的三位一体中,RoCo有效地识别出源自角色冲突的情感痛苦.
科学领域:
- 心理学 心理学 心理学
- 社会学 社会学 社会学
- 医疗保健专业 医疗保健专业 医疗保健专业
背景情况:
- 医疗保健机构的口译员,特别是与难民客户的口译员,面临着独特的角色冲突.
- 了解这些冲突对于支持口译员福祉和有效的客户服务至关重要.
- 现有的工具可能无法充分捕捉从业者-口译员-难民三位一体的复杂性.
研究的目的:
- 开发和验证可靠的调查问卷,评估口译者角色冲突.
- 在从业者-口译员-难民动态中识别具有挑战性的方面.
- 为测量与这些冲突相关的情感痛苦提供一个工具.
主要方法:
- 文献审查提供了调查问卷的发展信息.
- 对164名与难民客户合作的口译员进行了在线调查.
- 探索性结构方程建模 (ESEM) 用于因子分析和验证.
- 使用心理痛苦,疲劳和二次创伤性压力的措施评估的收有效性.
主要成果:
- 开发了一个23项问卷,角色冲突问卷 (RoCo),有四个可解释的子尺度.
- 所有子尺度都表现出良好的至极好的可靠性 (欧米茄系数从0.81到0.93).
- 相关性分析支持了调查问卷的趋同有效性.
结论:
- 经过验证的RoCo问卷有效地测量了角色冲突和翻译人员的相关痛苦.
- 该工具可以帮助识别在具有挑战性的三合一动态中翻译者之间的情感痛苦.
- 为了更广泛的适用性,建议在各种样本上进行进一步的验证.
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