变革型领导力对酒店业服务员工的影响
Jin-Kyu Kim1, Jae-Jang Yang2, Yong-Ki Lee3
1Graduate School of Business, Sejong University, Seoul 05006, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|September 27, 2023
概括
变革型领导力通过促进组织认同和创造力,对酒店员工产生积极影响. 支持性行为增强了识别,影响了创造力和表现,而智力刺激直接提高了创造力.
科学领域:
- 组织行为 组织行为
- 人力资源管理 人力资源管理
- 领导力研究 领导力研究
背景情况:
- 员工对于酒店业的服务提供至关重要.
- 变革型领导力 (TL) 通过愿景,资源,智力刺激和高期望推动组织变革.
- 对于服务行业来说,了解TL对员工成果的影响至关重要.
研究的目的:
- 调查变革型领导的四个维度如何影响酒店部门员工的组织认同,创造力和任务绩效.
- 检查组织识别在TL维度和员工创造力之间的关系中扮演的调解角色.
- 在酒店环境中提供对TL的理论和实践见解.
主要方法:
- 从韩国六家酒店的员工那里收集的数据.
- 使用SmartPLS 4.0软件进行结构方程建模 (SEM).
- 对变革性领导力四个维度的分析:理想化的影响力,鼓舞人心的动机,智力刺激和个性化的考虑.
主要成果:
- 不同的TL维度对组织的识别和创造力有不同的影响.
- 理想化的影响力和个性化的考虑 (支持领导者的行为) 增强了组织的认同,这随后影响了创造力和任务绩效.
- 智力刺激直接影响创造力,这反过来又影响任务执行.
- 组织认同完全介绍了理想化的影响力,个性化的考虑和创造力之间的关系.
结论:
- 转型型的领导力显著塑造了酒店的员工成果.
- 组织识别作为一个关键的调解者,将特定的TL维度与增强的创造力和绩效联系起来.
- 这些发现扩展了领导力和社会认同理论,为酒店管理提供了实际指导.
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