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了解参与体育服务中的情感劳动动力学:一个概念框架
1Division of Global Sport Industry, Hankuk University of Foreign Studies, Seoul 17035, Gyeonggi-do, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|September 27, 2023
概括
这项研究引入了理解参与体育运动中的情绪劳动的框架. 它强调了管理情绪如何影响客户服务和员工福祉,并建议为体育组织提供有针对性的培训.
科学领域:
- 体育管理运动管理
- 组织心理学 组织心理学
- 服务营销服务营销
背景情况:
- 在服务业中,员工与客户的互动至关重要.
- 情感劳动,管理工作要求的情绪,是这些互动的关键.
- 有限的研究存在于参与者体育背景下的情感劳动.
研究的目的:
- 提出参与体育服务中的情感劳动的概念框架.
- 概述情感劳动策略的先例,后果和调节者.
- 为未来的研究和体育组织中的实际应用提供基础.
主要方法:
- 开发一个概念框架.
- 来自不同科学领域的理论和经验证据的整合.
- 制定25个提案,详细说明框架的组成部分.
主要成果:
- 该框架确定了情感劳动的内在和人际后果.
- 它描绘了影响情感劳动策略的调节者.
- 它规定了在体育服务中推动情绪劳动的先例.
结论:
- 情感劳动在参与体育运动中显著影响客户成果和员工幸福感.
- 体育组织应实施专业的情感劳动培训.
- 该框架增强了体育环境中情感劳动的理解和实践.
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