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影响患者满意度和忠诚度的因素,由牙医及其患者所感知
Réka Magdolna Szabó1, Norbert Buzás1, Gábor Braunitzer2
1Department of Health Economics, Faculty of Medicine, University of Szeged, 6720 Szeged, Hungary.
Dentistry journal
|September 27, 2023
概括
患者对牙科护理的满意度和忠诚度取决于诸如方便,治疗质量和信任等因素. 清晰的沟通和强大的患者-牙医关系对于积极的牙科体验至关重要.
科学领域:
- 牙科护理经验 牙科护理经验
- 患者的满意度 患者的满意度
- 医疗保健管理的管理
背景情况:
- 了解患者的满意度和忠诚度对于牙科诊所的成功至关重要.
- 患者留守和积极体验的关键驱动因素需要确定.
研究的目的:
- 确定影响患者满意度和牙科护理忠诚度的关键因素.
- 评估患者和牙医之间关于这些影响因素的共识.
主要方法:
- 调查对41个诊所的1121名患者和77名牙医进行了调查.
- 收集了人口统计数据和15项与最后一次牙医访问有关的数据.
- 进行了描述性和线性回归分析.
主要成果:
- 重要因素包括位置方便,治疗质量,信任,明确的解释和牙医的知识.
- 患者与牙科人员的联系以及牙医对症状的兴趣也很重要.
- 患者和牙医之间的总体一致性很高,但有一些特定的分歧.
结论:
- 沟通,信任和个人患者-牙医关系是获得满意和忠诚的关键.
- 牙医应该考虑影响患者体验的局部上下文因素.
- 研究结果与现有文献一致,强调以关系为中心的护理.
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