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选择性肩部手术中的意外计费及其对患者满意度的影响
Orthopedics
|September 27, 2023
概括
经过旋转手术的四分之一的患者会收到意外的医疗费用,这显著影响了他们的满意度. 建议改善患者对计费流程的教育,以增强外科经验.
科学领域:
- 整形外科手术 整形外科手术
- 卫生经济学 卫生经济学
- 患者体验 患者体验
背景情况:
- 接受手术的患者经常面临意想不到的医疗费用.
- 缺乏手术前教育有助于惊喜计费.
- 意外收费可能会对患者的满意度产生负面影响.
研究的目的:
- 为了确定旋转手套修复后意外收费的发生率.
- 评估意外账单的财务影响.
- 评估意外收费对患者满意度的影响.
主要方法:
- 对选修旋转手腕修复的成年患者进行调查 (2020年1月至2021年10月).
- 调查意外的账单,它们的金额,保险和手术前的知识.
- 评估计费经验对手术满意度的影响.
主要成果:
- 25%的患者在手术后至少收到了一个意外账单.
- 57%的意外账单超过了1000美元.
- 惊喜账单的患者报告了明显较低的手术满意度 (P<.001).
结论:
- 在旋转手腕修复后,意外收费很普遍,并且在财务上具有重大意义.
- 意外的账单大大降低了患者对手术的满意度.
- 加强手术前沟通和计费教育对于改善患者体验和医生患者关系至关重要.
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