在第三级癌症中心的门诊环境中减少化疗等待时间,使用设计思维方法
Wei-Ying Jen1, Zhi Yao Chan2, Yee Mei Lee3
1Department of Haematology-Oncology, National University Cancer Institute Singapore, Singapore 119074, Singapore.
Cancers
|September 28, 2023
概括
设计思维方法显著减少了化疗治疗等待时间的46%. 这种数据驱动的策略改善了患者流动,并增加了及时开始治疗,提高了整体护理的提供.
科学领域:
- 在瘤学瘤学.
- 医疗保健过程改进
- 患者流量管理患者流量管理
背景情况:
- 化疗的管理涉及复杂的准备过程.
- 长时间的等待时间可能会对患者的体验和治疗效率产生负面影响.
- 形成了一个假设,利用设计思维来重新设计过程.
研究的目的:
- 用设计思维方法重新设计化疗准备过程.
- 为了减少患者从预约到治疗开始等待的时间.
- 提高化疗治疗的效率和及时性.
主要方法:
- 一个多学科团队进行了流程映射,以分析当前的工作流程.
- 根据可行性和可取性,提出并测试解决方案.
- 干预措施的重点是及时启动早晨治疗和安排预制方案.
主要成果:
- 开始早晨治疗的中位时间减少了46% (83到45分钟).
- 总体而言,治疗开始时间的中位数提高了39% (77到47分钟).
- 预制化疗方案的使用增加了258% (28.5%至71.7%).
- 预约后一小时内开始治疗的患者从32.8%增加到62.3%.
结论:
- 一种数据驱动的设计思维方法有效地减少了化疗等待时间.
- 实施的方法证明了患者流和治疗及时性的显著改善.
- 这种可适应的策略可以应用于以同情和可持续的方式增强其他医疗保健过程.
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