门诊患者对巴勒斯坦公立和私立医院药品服务的满意度和看法:一项横截面研究
Hamzeh Al Zabadi1,2, Renad Shraim3, Raya Sawalha4
1Department of Public Health, Faculty of Medicine and Health Sciences, An-Najah National University, P.O. Box 7, Nablus, West Bank, Palestine. halzabadi@gmail.com.
Journal of pharmaceutical policy and practice
|September 28, 2023
概括
患者对医院药物护理的满意度中等,药物可用性和工作时间的问题影响了体验. 加强药剂师培训和优化药房运营可以改善患者的结果和满意度.
科学领域:
- 医疗保健服务研究 医疗保健服务研究
- 制药科学 制药科学
- 患者体验研究 患者体验研究
背景情况:
- 患者满意度对于有效的医疗保健和改善健康结果至关重要.
- 在门诊医院药房评估药品护理对于质量评估至关重要.
- 了解公共部门和私营部门的患者看法,可以识别服务缺口.
研究的目的:
- 评估患者对门诊医院药房药物护理的满意度.
- 为了比较公共和私人医院设置之间的患者感知.
- 确定影响对制药服务满意度的因素.
主要方法:
- 一项涉及巴勒斯坦纳布鲁斯两个公立医院和一家私立医院90名门诊患者的横截面研究.
- 通过自我管理问卷收集的数据评估了人口统计,药剂师互动,等待时间和药物可用性.
- 分析的重点是整体满意度水平和特定的服务组件.
主要成果:
- 总体而言,患者对制药服务的满意度中等 (平均值为3.24/5).
- 对药店工作时间的满意度有显著差异,偏好上午班 (p=0.009).
- 大约70%的患者遇到获得药物的问题,只有66.7%的人对工作时间感到满意.
结论:
- 通过药剂师领导的患者教育和培训,可以提高患者的满意度.
- 提高夜班服务和实施电子处方等技术可以提高效率和准确性.
- 医院医药护理的持续评估和改进系统是建议的.
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