利用产科护理的投诉来改善妇女的分娩经历 - - 一项横截面研究
Sisse Walløe1,2,3, Søren Bie Bogh4,5, Søren Fryd Birkeland4,5,6
1OPEN Research Unit, Odense University Hospital, J. B. Winsløws Vej 9 a, 3rd floor, Odense C, 5000, Denmark. sisse.walloe@rsyd.dk.
BMC pregnancy and childbirth
|October 3, 2023
概括
产科护理投诉揭示了重要的关系问题和人员短缺,与其他医院服务不同. 分析强调了女性.
科学领域:
- 医疗保健质量研究研究
- 分析患者体验分析
- 产科和妇科 产科和妇科
背景情况:
- 医疗保健系统面临人员短缺和产科护理质量方面的担忧.
- 关于不良产科护理的公众辩论缺乏经验数据.
- 这项研究解决了对产科护理投诉数据的需求.
研究的目的:
- 分析和描述特定于产科护理的投诉.
- 为了比较产科护理的投诉模式与其他医院服务的女性患者.
主要方法:
- 使用医疗保健投诉分析工具进行编码和分析.
- 在丹麦的一个地区,从2016年到2021年审查了产科护理投诉.
- 进行了一项横截面研究,将产科投诉与大学医院女性患者的所有其他医院投诉进行比较.
主要成果:
- 产科护理投诉与其他医院服务投诉有很大不同.
- 产科护理的妇女报告说,每次投诉的问题更多,特别是关系问题.
- 关于人员短缺的投诉是产科护理的四倍;赔偿索赔的频率较低.
结论:
- 系统的投诉分析验证了妇女在产科护理方面的经验.
- 在产科护理中发现的缺陷包括关系问题,如认可和个性化支持.
- 结果表明需要进一步关注的领域,以提高产科护理质量.
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