沙特阿拉伯的公共部门组织采用智能政府系统的决定因素
Mohammed Alajmi1, Masoud Mohammadian1, Majharul Talukder2
1Faculty of Science and Technology, University of Canberra, Australia.
Heliyon
|October 4, 2023
概括
本研究确定了影响沙特阿拉伯采用智能政府系统的关键因素. 安全,ICT战略,管理支持,激励和信任显著影响接受,而文化和宗教价值观则没有.
科学领域:
- 信息系统信息系统信息系统
- 公共管理 公共管理
- 技术采用 技术采用
背景情况:
- 关于中东,特别是沙特阿拉伯的智能政府系统的研究有限.
- 发达国家已经广泛研究了智能政府系统,在沙特背景下造成了知识差距.
- 这项研究解决了沙特阿拉伯关于智能政府系统的研究缺口.
研究的目的:
- 调查沙特阿拉伯公共服务机构采用智能政府系统的决定因素.
- 建立基于既有技术采用理论的综合概念研究模型.
- 为影响员工对智能政府系统的看法和接受因素提供经验证据.
主要方法:
- 开发了一个综合的概念模型,结合了技术,组织和环境 (TOE) 框架,技术接受和使用的统一理论 (UTAUT) 和技术接受模型 (TAM).
- 在线调查问卷分发给四个沙特政府部门的2060名员工.
- 通过多变量统计分析,分析了419个可用响应的数据.
主要成果:
- 独立的决定因素解释了51%的员工对智能政府系统的看法差异 (R2 = 0.51).
- 智能政府系统接受的重要预测因素包括安全问题,ICT战略,管理支持,激励和信任.
- 发现文化和宗教价值观对智能系统的采用没有显著影响,而感知对采用有很大影响.
结论:
- 安全,ICT战略,管理支持,激励和信任对于沙特阿拉伯成功实施智能政府系统至关重要.
- 这些发现对沙特政府在公共机构部署智能政府系统的战略举措有重大影响.
- 未来的研究可以探索在不同公共部门背景下采用技术的文化和宗教价值观的细微差别.
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