"一切都是如此的角色特定":VA员工的观点"电子健康记录 (EHR) 过渡对角色和责任的影响
Ellen A Ahlness1, Jay Orlander2,3, Julian Brunner4
1Center of Innovation for Veteran-Centered and Value-Driven Care, Seattle VA Medical Center, Seattle, WA, USA. Ellen.A.AhlnessAbdulmuminov@va.gov.
Journal of general internal medicine
|October 5, 2023
概括
电子健康记录 (EHR) 的转换可能会破坏工作流程. 在VA的不匹配的EHR角色和职责造成了沟通问题,并影响了患者的护理,强调了需要仔细规划的需要.
科学领域:
- 医疗信息学 医疗信息学
- 组织变革管理 组织变革管理
- 临床工作流分析分析
背景情况:
- 电子健康记录 (EHR) 的转换是常见的和破坏性的.
- 退伍军人事务部 (VA) 正在从其本土的EHR (CPRS/Vista) 过渡到Cerner.
- 这种过渡提供了对大规模EHR到EHR挑战的见解.
研究的目的:
- 检查VA的EHR过渡对组织的影响.
- 调查对员工角色和责任的影响.
- 专注于第一个VA网站实施Cerner千年EHR.
主要方法:
- 在曼-格兰斯塔夫VA医疗中心对26名临床医生和工作人员进行了111次采访.
- 采访发生在EHR过渡 (7月2020年-11月2021年) 之前,期间和之后.
- 利用半结构面试的定性内容分析.
主要成果:
- 与之前的EHR相比,Cerner的基于角色的访问限制了功能.
- 参与者报告说,机构职责与电子健康登记许可之间存在不匹配.
- 由于基于角色的观点,观察到职责的意外变化和沟通/协作障碍.
结论:
- 电子健康记录角色设置必须与现有的工作流程保持一致,以防止错误和不满.
- 积极的规划,沟通和监控对于降低风险至关重要.
- 供应商准确的角色配置对于顺利过渡至关重要.
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