南美洲的患者安全文化:一个横截面研究
Aline Cristina Pedroso1, Fernanda Paulino Fernandes2, Paula Tuma2
1Qualidade e Segurança do Paciente, Hospital Israelita Albert Einstein, São Paulo, Brazil aline.pedroso@einstein.br.
BMJ open quality
|October 6, 2023
概括
南美医院的患者安全文化在领导支持和团队合作方面表现出优势,但在人员配置和错误报告方面需要改进. 这项研究为加强该地区患者安全提供了基线.
科学领域:
- 医疗保健管理的管理
- 患者安全研究 患者安全研究
- 提高健康的质量 改善健康的质量
背景情况:
- 每年有数以百万计的人因不安全的医疗保健而遭受痛苦,这凸显了强有力的患者安全文化 (PSC) 的关键需求.
- 测量PSC可以识别优势和弱点,指导干预,但拉丁美洲数据仍然很少.
- 强有力的安全文化对于减轻医疗援助中的风险和伤害至关重要.
研究的目的:
- 评估南美医院内的患者安全文化.
- 建立一个基线,以了解该地区的PSC.
- 确定针对性质量改进举措的领域.
主要方法:
- 这是一项多中心国际横截面研究,于2021年7月至9月在四个南美国家 (阿根廷,巴西,智利,哥伦比亚) 进行.
- 使用了医院对患者安全文化的调查 (HSOPSC V.1.0) 与自愿参与.
- 小组分析分析了基于领导职位和专业类别的差异.
主要成果:
- 对5695份记录的分析显示,患者安全是首要任务 (89.2%),但错误报告率低 (23.8%).
- 最强大的维度包括组织学习 (82%),团队合作 (79%) 和管理支持 (78%).
- 需要改进的领域是人员 (41%) 和对错误的非惩罚性反应 (37%);领导职位通常报告PSC得分更高.
结论:
- 调查结果提供了拉丁美洲PSC的基本概述,使区域和全球比较成为可能.
- 尽管缺乏探索,但南美医疗机构展示了加强的安全护理文化.
- 在人员配置和错误报告方面发现的弱点为质量改进战略提供了明确的目标.
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