客户对诊断中心问责制的看法:来自印度的证据
1Department of Management Studies, Indian Institute of Information Technology Allahabad, Prayagraj, UP, India.
Journal of multidisciplinary healthcare
|October 10, 2023
概括
客户认为古瓦哈蒂的医疗诊断服务具有高度的问责制. 关键影响因素包括能力,响应能力,协议遵守和解决问题,提高医疗保健标准.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 服务质量 服务质量
背景情况:
- 了解医疗责任对于提高服务质量至关重要.
- 测量客户对诊断服务问责制的看法至关重要.
研究的目的:
- 测量客户对诊断服务提供商问责制的看法.
- 确定影响客户对诊断服务责任感的因素.
主要方法:
- 在印度瓜哈提的诊断中心对393名客户进行了问卷调查.
- 使用克朗巴赫的阿尔法评估数据的可靠性,并对平均值,百分比和标准偏差进行统计测试.
- 使用因子分析来确定影响客户对问责制看法的因素.
主要成果:
- 客户通常认为瓜哈提的诊断中心具有高度的问责制.
- 四个关键因素显著影响客户的认知:能力,响应能力,遵守协议和解决问题的方法.
结论:
- 该研究开发了一个规模来衡量客户对诊断中心问责制的看法.
- 建立了一个理论模型来解释诊断服务中的客户问责感知.
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